When I tell people that I own my own Travel Agency or that I am a Travel Agent you would be surprised by the number of people who ask “oh do you book flights too”.
I know. I don’t understand either.
Rather than launch into a (badly) rehearsed sales pitch about all the fabulous extras I can provide, I usually just reply politely with “yes”.
I don’t have a huge shop front or a neon flashing sign above my door screaming “VIPTRAVELUK” , in fact I shouldn’t be surprised that people don’t really know what I do. I always assumed everyone knew Travel Agents booked flights (and holidays).
I was severely let down by one company who I booked with in particular. When things went wrong they failed miserably.
This experience is always where I return to when dealing with any customers or business clients. I want to ensure from start to finish that they have the best and easiest time booking their holidays (or business flights) with me.
So, why am I more than just a Travel Agent?
Well, I am the call centre too!! This was where I had the worst part of customer service and so I feel that if while you are away you have ANY requests , complaints or emergencies you should call me. After all I’m the one who booked it for you. Yes, its true I will even give you my mobile number and drop everything (except my two year old) and attend to your need.
I am the Excursion / Events coordinator – Before you leave I will arrange all the tickets to the shows, parks, experiences you require and if you are extra lucky or pressed for time I will do your itinerary for you (which of course you can change / ignore) complete with addresses for those sat navs in your hired car (which I booked and remembered to request a child seat for you) .
I will even be your travel buddy and come with you just to make sure you get there safe and sound (you’re paying of course 😉 )
If you are time pressed, loath internet searches and just want a human to talk things over with – I’m here.
I book many repeat business flights / accommodation for some very busy clients who simply email me their dates and destinations and leave the rest to me. I plan , book and confirm everything and save not only money but valuable time spent on the ground waiting for necessary connecting flights. If you check out our Linkedin profile you will see how happy one of our clients is.
Some of you may or may not know what ABTA / ATOL is – if you don’t, have a Google as I don’t want to bore you further. But when you have, you just need to know that as well as being a very good travel buff, always giving you top class service no matter the time of day – I’ve also got you covered if things do go wrong. Which sometimes, they will. But you don’t need to worry about that you just need to tell me where you want to go next !!